When you want to rent something from Het Raam for the first time, we would like for you to familiarise yourself with us. We are interested in knowing more about the project you want to rent equipment for. Additionally, we want to be certain that the equipment is in good hands when it comes from our premises. When picking up the equipment for the first time at Het Raam, bring your pin card, because you must pay the rental costs beforehand.
If you have already rented from us before, you can just call us to state what you wish to rent. We then reserve the equipment for you, or put you on the waiting list if it is already rented by someone else.
Checklist for first timers:
-Identification (Identiteitsbewijs)
-Chamber of Commerce registration (copy)
-Debit card (Pinpas)
If you have already rented from us before, you can just call us to state what you wish to rent. We then reserve the equipment for you, or put you on the waiting list if it is already rented by someone else.

Under a rental day, we mean a 24 hour rental-- we always calculate from 9:00 in the morning. Often times, however, you can pick up the equipment the afternoon before, if it is available. Let us know immediately if you fail to return the equipment again in the morning otherwise we extend the rental period automatically by a day. If you are renting a product for longer than a day, you get quantity discount:
2-3 days; 15%
4-5 days; 20%
6-7 days; 25%
If you want to rent something for a longer period, please contact us. 

Yes, that is possible, and up to 48 hours before delivery its even free of charge. For an annulment up to 24 hours before start of the rental period, we charge 15% of the total rent amount. If cancelling 24 hours or less in advance, we charge 50% of the rent amount. If you cancel on the day itself, we must unfortunately charge the full rental amount. If we have to hold something for you when another customer also wants it in the same period, we ask you to confirm your booking. After that , you cannot cancel anymore.

When equipment is returned to us, we thoroughly check whether everything is still working properly as it should--a checkup is also carried out before every rental. However, before the items leave Het Raam, you are responsible for checking and testing that the equipment is working properly and matches your specific needs. Even then, it can happen that when you arrive at your shooting location something is not functioning properly. Contact us immediately!

Give us a call! Sometimes we can manage to provide a solution by phone. If that doesn't work, we will try as best we can to get you a replacement. This service can not be guaranteed however, for example, when a production is shooting in a remote location.

Yes. With a lock key you can put stuff outside office hours in our lock. This key'll give you when you come to collect the equipment. Then you are responsible for the key, and you can transfer under any circumstances to third parties. Please let us know immediately when the key is stolen or lost so we can deactivate it.